We process orders within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We ship all orders from Pennsylvania, USA.
Shipping Rates and Estimates We offer free shipping for orders with a value of $80 USD or more within the USA. US orders normally take up to 5 business days to arrive but express shipping services are available. Orders shipped internationally from the USA usually arrive in 1-2 weeks but exact delivery times may vary.
If we do not offer free shipping to your country the exact shipping cost will be added at checkout. We ship worldwide. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Record Roots / Project Cactus LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you. Refunds, returns, and exchanges We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at [email protected].
If you've decided that Record Roots is not for you you can return to us for a full refund. To be eligible for a return it needs to be in completely brand new condition and in the same condition that you received it with tags and packaging. You must contact us to arrange the return before you send it to us. We can't accept returns without prior arrangement.
To complete your return, we require a receipt or proof of purchase.
You must return the package to our distribution warehouse in the USA and you will be responsible for the cost returning. We highly recommend sending on a tracked service so that we can easily identify your order. The warehouses receive hundreds of returns each day.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you do not hear from us about your return, feel free to contact us to find out what the status is.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to us.
Shipping
To return your product, you should mail your product to our warehouse in the USA. We can provide the address to you via email.
You will be responsible for paying for your own shipping costs for returning your item. Any shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Save big on our Audiophile Bundle which includes 3 of our Vinyl Record Carry Bags!
Designed to hold up to 36 twelve-inch records and 10 seven-inch records with unparalleled protection our Record Carry Bag is the protective bag which your records deserve when being taken from one place to another. Made from durable 600D recycled polyester, it features closed-cell, anti-shock foam padding on all sides for superior safeguarding. To take protection a step further, the underside is reinforced with a polycarbonate sheet to help guard against drops and impacts.
We ship all orders from Philadelphia, USA. US orders normally arrive within 5 days.
Transit times for international destinations may vary but many orders are delivered in 1-2 weeks. Import duties / taxes may apply to international orders.
Orders in the US are usually delivered in 3-5 days after the order is placed. Orders in the UK are usually delivered in 2-3 days after the order is placed.
No! This bag is sewn with a needle which makes holes so we can't say that it's 100% waterproof but it'll keep the weather out as long as you don't stand in the rain for hours!
Many airlines will allow this bag to be taken onboard in the cabin as a personal item. Don't risk losing your records by leaving them in your checked baggage!
PREMIUM MATERIALS
We didn't cut corners or choose any components which were less than the best! We've used a recycled canvas which repells the weather. We used YKK zippers as they're simply the best in the industry.
BUILT TO CARRY VINYL RECORDS
This bag is quite literally the ultimate bag for carrying vinyl records from record fairs or to your friend's house.
HIGHLY WATER RESISTANT
We can't say this bag is waterproof but unless you plan to swimming with it it doesn't need to be! It will keep the rain out though if you get caught in a shower.
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