Lifetime Guarantee

Lots of brands say “lifetime warranty” and then quietly decide that means five years. Not us. When we say lifetime, we mean it. Every Record Roots product is covered by our Guarantee.

If your Record Roots branded product ever stops performing as it should due to a manufacturing defect, we’ll make it right. Simple as that.

Shipping Policy
We process orders within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We ship all orders from Pennsylvania, USA.

Shipping Rates and Estimates
We offer free shipping for orders with a value of $80 USD or more within the USA. US orders normally take up to 5 business days to arrive but express shipping services are available. Orders shipped internationally from the USA usually arrive in 1-2 weeks but exact delivery times may vary.
If we do not offer free shipping to your country the exact shipping cost will be added at checkout. We ship worldwide.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Record Roots / Project Cactus LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at [email protected].

Extended Christmas Returns — Until January 31st, 2026

If you’re not completely satisfied, you can return your order up until January 31st, 2026 for a full refund. Items must be unused, in original packaging, and you must contact us before returning.

Returns must include proof of purchase and be sent to our US warehouse at the customer’s expense. We recommend using a tracked service to ensure your return is processed smoothly.