

Lots of brands say “lifetime warranty” and then quietly decide that means five years. Not us. When we say lifetime, we mean it. Every Record Roots product is covered by our Guarantee.
If your Record Roots branded product ever stops performing as it should due to a manufacturing defect, we’ll make it right. Simple as that.
All orders ship from our warehouse in Pennsylvania, USA, within 24 hours (Monday–Friday, excluding holidays). Orders to New Zealand usually arrive within 1–2 weeks, depending on the destination.
Shipping rates are calculated at checkout, based on the total weight of your items.
Import duties, taxes and VAT may apply when your order arrives in New Zealand. These are set by local customs authorities and are the customer’s responsibility.
Once your order ships, you’ll receive a confirmation email with tracking information.
If you’re not completely satisfied, you can return your order within 30 days for a full refund. Items must be unused, in original packaging, and you must contact us before returning.
Returns must include proof of purchase and be sent to our US warehouse at the customer’s expense. We recommend using a tracked service to ensure your return is processed smoothly.
Our lightly washed black cotton hat is crafted from soft, breathable cotton with a perfectly lived-in look. Finished with an adjustable strap for a comfortable, custom fit, it’s the everyday hat you’ll reach for without thinking.
Delivery options and costs are shown at checkout. Please review our shipping policy and returns policy before ordering.