Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. We normally process them within 24 hours. You will receive another notification when your order has shipped.

Shipping Rates and Estimates
We offer free shipping within the UK, USA and some EU countries. UK orders typically arrive within 2 business days of the order being sent. US orders normally take up to 5 business days. EU orders typically take 5 days but can take up to 7 days depending on the country.
If we do not offer free shipping to your country the exact shipping cost will be added at checkout. We ship worldwide.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Record Roots / Project Cactus LLC is not responsible for these charges if they are applied and are your responsibility as the customer.


How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at [email protected]